Missing Scout from ReportBuilder Report

Scoutbook Scoutbook & Scoutbook Plus Bugs
1

I am the Advancement Chair for a newly merged Family troop. I’ve created some reports using the Report Builder Designer that worked fine when I was the Scoutmaster of the girls troop, but in the new Family Troop, some of the newer Scouts aren’t showing up in the reports and I’m not sure why.

Here are my report settings:

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I have most of the Scouts selected below, though I do have some inactive Scouts unselected. I have a few Scouts who are active and checked below, but do NOT show up on the report when it is run. This is for the Greater Yosemite council and an example of one Scout who is missing is BSA ID #142143065.

Am I doing something wrong? I tried adding a BSA Join Date. I tried running the report in an Incognito window, but no luck.

More Custom Report Builder Issues
2

So they show on the builder - but not the report outcome? @DavidParker7

3

Yes, that’s correct.

4

@DavidParker7

Was the “surviving” troop the B or G troop? Unfortunately our tool only shows us B/G and not F.

5

The B troop was the surviving troop.

6

That’s what I was afraid of. This “missing” Scout is registered in the B troop from what I see so that is correct.

Just to make sure, this Scout appears to have first registered on 2/2/26. Did you select this Scout on your report?

7

Yes, I did this today. I didn’t see him coming back in the report, so I did an Incognito window to see if he would show up there, but no luck!

8

@DavidParker7 do you have a fast minute for a screenshare so we can see it?

9

Yes, I have time now.

10

I will send you a direct message > look at top right Avatar to find it > it will be a green envelope > it will be a private message channel with select members of the Scoutbook User Advisory Council (SUAC)

11

Poking this thread so it stays alive.

12

@DavidParker7 it is a known issue - watch change log for updates - keeping thread alive does nothing

13

We think it is living off old connections - unit could give you Unit Support to see if it gets around it @DavidParker7

14

@DavidParker7

Another option is for a Unit Admin in Legacy Scoutbook to use Connection Manager, click on the adult’s name then select at least View Advancement. This will generate the required permissions to see all the Scouts in Report Builder.

15

I looked and I already have Full Control for that youth.

16

@DavidParker7 did you try making new reports?

17

After you and I tried on the web conference we did? No, I didn’t. Did something change that I should try again?

18

No I am wondering if it is something in the saved reports

19

Yes, we tried a new report and it displayed the same behavior.

20

I am trying to run reports and only my adults are showing up. I just added some events where I added adults and scouts to it. The adults show up and the scouts do not. If I run scouts only my report is blank.