Welcome! This forum has a treasure trove of great info – Scouters helping Scouters! Just a heads up, though - all content, information, and opinions shared on this forum are those of the author, not the BSA.
I am facing the same issue I faced back in May where Scouts created their Youth accounts in my.Scouting and could successfully log in to Scoutbook (done so from a desktop/browser NOT the App), but they were not appearing in the list of Scouts that could be emailed through SB (Send Messages area).
As we are registering multiple new Scouts into our Troop, I suspect we may face this issue with several Scouts. Currently I am facing the issue with the following Scout:
SB User ID: 14292796 / Member ID: 141647026
I also checked Scoutbook Plus and her email address is already there so it looks like that populated correctly from my.scouting…
Hoping you can help with this and as we finish the remaining Youth registrations I suspect I may have additional requests for help with the same issue (just like our AoLs back in May) .
I had checked before messaging and I could already see the scout’s email in Scoutbook Plus. So it seems the emails are not pulling into Scoutbook for whatever reason. Anyway, I’ll be in touch if we need to do this for any other new youth as they get added to our Troop.
Hi there, I have another scout with the same issue
SB USER ID - 14408268
Member ID 141807628
The email ID is already showing in Scoutbook Plus, the member has her own youth account in my.scouting and has logged in to Scoubook using her own ID and password via a browser (not the mobile app). I watched her do it
I have another one - we’re in the Troop meeting and helping members one by one
Member ID 141751966
SB ID 14465089
This one is strange because when he logs into Scoutbook (from browser) we only see his SB ID and not his member ID, but I can see he has his own account in my.Scouting and that is where I got his Member ID. I also see his email address in Scoutbook Plus.
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