Three of our new Scouts (bridged over from AoL) have created their youth accounts in my.Scouting with their own email addresses (which now appear in Scoutbook Plus) and they can successfully log into Scoutbook on their own. However, they are not appearing in the list of Youth Members that can receive emails from our Troop and they are not receiving Troop emails. We already had them check and they have Opted In to receiving email.
Their member numbers are:
136901937
136902351
141090368
Hoping you can help resolve this issue. We already reached out to TAC and they are not able to find a solution. We have more new scouts who will need to go through the same process soon.
Thanks,
Jamie
@JamieWaskey - have you watched them log into scoutbook.scouting.org as that is what will list them on the message page. I suspect that they have logged into the scouting app or advancements.scouting.org.
@JamieWaskey This should be fixed.
Yes @Stephen_Hornak I watched them log into scoutbook.scouting.org (we were together at the Troop meeting)
Thank you @JenniferOlinger. I can see them in the list now 
1 Like
This topic was automatically closed 24 hours after the last reply. New replies are no longer allowed.
