Welcome! This forum has a treasure trove of great info – Scouters helping Scouters! Just a heads up, though - all content, information, and opinions shared on this forum are those of the author, not the BSA.
@JenniferOlinger helped solve the below issue for 3 other scouts last week. We now have the same issue for two more scouts:
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The parents of these new Scouts (bridged over from AoL) created their youth accounts in my.Scouting with their own email addresses (which now appear in Scoutbook Plus) and they can successfully log into Scoutbook on their own (I watched them do this). However, they are not appearing in the list of Youth Members that can receive emails from our Troop and they are not receiving Troop emails. We already had them check and they have Opted In to receiving email.
This seems like an ongoing issue/glitch in Scoutbook? We have more new scouts who will need to go through the same process soon. Would be great to get a permanent solution.
@JamieWaskey - I do not think this is a scoutbook glitch, but more of a user error issue. It would be helpful if Jen would outline what she did to correct the issue on you prior post.
If user error, would be great to know what we are doing wrong/what we can do to avoid this in the future.
We followed this:
After their parents create their accounts, scouts can access Scout Book, but they don’t appear in the list of youth that can be emailed from within Scout Book and they are not getting Troop emails (with the exception of the scouts @JenniferOlinger fixed).
Yes that’s correct, both logins on Friday as I was helping parents with this at our Troop meeting Friday. The previous Friday I helped 3 other scouts do the same thing and we faced the same issue with them, which Jennifer fixed for us. So it seems like this may be an ongoing problem, rather than a one-off. Let me know if there is anything we can do from our side to prevent this from happening again (I still have a few more scouts to get registered).
I was thinking about this again today - maybe scouts need to do their first login to Scoutbook 24 hours after their my.scouting youth account has been made? Rather than immediately after the youth account has been made. Could that possibly be the issue?
