When I created a new event and tried to add service houses, the State and the Type of Project are grayed out and will not let me enter any information. As a result, I cannot credit a Scout with service hours he performed back in June. (I would send a screenshot but it won’t let me take one either.)
My browser is Chrome, .The event is Horizons Atlanta - Galloway Campus on June 25, 2025.
I am using Chrome only because, from time-to-time Internet Advancement/Scoutbook+ will not allow me to us Firefox.
Yours in Service
Chuck Olson
@CharlesOlson
For some unknown reason State is always gray but can be set. I’ll let the developers know.
You cannot set the event type until after you answer the question “Was this service associated with an Eagle Service Project?”
Ed:
I clicked No on the Eagle Scout question. No joy.
I changed it to Yes; still no joy.
Hope you are doing well and had a good summer.
Chuck
@CharlesOlson
Try backing out of the Activity log, do a hard refresh and try again. When I tried this to make sure I had the correct question, I was able to change the project type. Note there is a little delay from answering the eagle question to project type being enabled. State was always enabled despite being gray.
I let it percolate for a couple of days and just went back in - everything worked the way it is supposed to.
One note about the state issue: When I was originally trying to add the state (which was grayed out) it did not even let me access the list of states, etc. Today it was fine,
One other thing I want to mention (which was in a topic I posted about a while back), but I am still having intermittent issues which accessing Scoutbook+ when I am using Firefox. Sometimes I can move smoothly from Scoutbook to Scoutbook+ while using Firefox; other times (sometimes on the same day), I get:
I haven’t been able to detect a pattern to the rejections and have learned to work around it by using a different browser (that I don’t like) but it still is annoying)
YIS
Chuck.
@CharlesOlson
We have noticed issues when logging in to just one and trying to navigate to the other. I have just gotten in the habit of logging in to both.
Ed:
Thank you for the assist.
You can close this ticket.
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