Welcome! This forum has a treasure trove of great info – Scouters helping Scouters! Just a heads up, though - all content, information, and opinions shared on this forum are those of the author, not the BSA.
Since the decision was made to limit the forums to Scoutbook, Internet Advancement and all other BSA IT software and resources, please change the name of the forum to something that reflects its limited function. “Scouting IT Forum” would work.
I would be easier if BSA® would publish part of the Jira system technical reporting page as a form that could be filled out and submitted to the council some nothing is lost in transition.