When we designed Commissioners Tools we wanted to allow the Users the greatest flexibility. Consider we were replacing UVTS (Unit VISITATION Tracking System) where only a ‘visit’ was to be logged.
What we discovered (beyond our wildest dreams) was just how differently people do their Scouting in the BSA. So we try to minimize providing hard and fast ‘rules’ (but occasionally we must… such as one contact per unit per day due to technical concerns) to allow the local leadership to use the tool as best suits their local circumstances. Our (recent) emphasis on virtual scouting has certainly provided us lots of opportunities to use Commissioner Tools in innovative ways. Thomas’ way of documenting the TYPE of contact based on the purpose versus Robert’s desire to document the method is a good example of the many different ways we ‘skin a cat’ and how a solution / approach in one district/council doesn’t fit another.
As much as we would like to make everybody “happy” we do not have the resources to personalize Commissioner Tools (or the other my.Scouting apps) to meet all the individual desires… .especially in this current extremely constrained resource environment. Fortunately, while not “perfect” from some perspectives, in this instance, from what I can tell the existing Commissioner Tools process is ‘workable.’