I was using the legacy scoutbook email platform (with the BBCode) until the very end. Looks like they discontinued it recently and we now have to use the scoutbook plus email platform. I thought the scoutbook plus client tools were a little clunky, and notice it does not support emojis like the legacy platform did.
I try to automate where I can. The official documentation doesn’t provide much detail on supported HTML, so I tested various formatting options directly in the email editor. After some trial-and-error testing with Scoutbook Plus emails, I wanted to share what I found.
Bottom line: Scoutbook Plus doesn’t support advanced HTML, but it supports enough formatting (bold, underline, italics, links, strikethrough, and simple structure) to create much more readable emails than plain text if you keep the HTML simple and compact. The biggest benefit was improving readability for parents who skim emails on their phones. Note, I had to escape the HTML syntax to post without rendering it in HTML.
What Worked in My Testing
Text Formatting
Bold (<strong>)
Underline (<u>)
Italics (<em> / <i>)
Combinations of the above
Examples:
<strong>Bold Text</strong>
<u>Underlined Text</u>
<em>Italic Text</em>
Section Header
Hyperlinks
Both raw URLs and custom hyperlink text worked.
<a href=“https://my.scouting.org”>my.Scouting</a>
Strikethrough
Supported.
Example:
<s>Canceled Event</s>
Separator Lines
Very useful for creating visual structure.
Example:
==================================================
What Did NOT Work in My Testing
Font colors
Font sizes
Tables
Text alignment (center, right align, etc.) (via HTML; however the in-application tools work)
Callout boxes
Most advanced HTML styling
What Technically Works But Has Issues
Bullets and Lists
Lists render, but often create excessive spacing between items.
Example:
<ul>
<li>Item 1</li>
<li>Item 2</li>
</ul>
Best Practices We Landed On
1. Keep HTML Simple
The more advanced the formatting attempt, the less reliable the results.
2. Use Headers + Separators
This provided the best readability for parents viewing emails on phones.
3. Use Inline Metadata
Instead of multiple lines:
<strong>Time:</strong> 6:00 PM | <strong>Location:</strong> Scout House
4. Minimize Blank Lines
Scoutbook Plus tends to add excessive spacing on its own. Keeping the HTML compact generally produced cleaner results.