BOY SCOUTS OF AMERICA

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Scoutbook Sync Error?

It looks like I have a new Tiger scout that possibly “synced” incorrectly - we are in Austin, TX, but the scout that shows up in our Scoutbook Pack is clearly another scout of the same name in Colorado (also has different parents listed). I checked with our council, and they have the correct scout registered with our pack. They directed me to Scoutbook support. I have emailed support 4+ times without response. Getting desperate…

Thanks!

What is the JIRA ticket number from your emails to scoutbook.support@scouting.org? You get an auto reply that has a number like SBB-####

It’s SSD-78802, thanks!

@AprilBramwell do you have a minute for a Screenshare?

Yes, thanks!

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