Welcome! This forum has a treasure trove of great info – Scouters helping Scouters! Just a heads up, though - all content, information, and opinions shared on this forum are those of the author, not the BSA.
I am having trouble viewing or entering my scout’s belt loops or any info on his page. All other scouts are working fine. I can see his rank advancement bars, but when I click on his current rank, I only see white boxes and I get the error “This advancement has no requirements”. This has ben going on for multiple days.
Today I tried adding a comment and hard refreshing. My version just updated before trying again today.
I remember one thing I did to his profile that I didn’t to any other profiles which was mark the “awarded” button on his previous rank because it hadn’t been marked previously. Could this lock up his account or confuse the system? More importantly, how do I fix it?
@SallyKittrell if you post BSA# (no names) of scout and what exactly you are trying to enter we can take a look - It seems like you are trying to enter Tiger Rank but the Scout is in a Lion Den - Den defines all advancement - so if scout is working on Tiger they need to be in Tiger Den
He is in a tiger den and show as such on the roster. The system has been working normally to this point and I have been entering tiger adventures for him all year. Is there a place where settings may have gotten changed unintentionally or could he be assigned to both?
This has been going on for more than a week now and I cannot see anything on his profile when using the mobile app or two different pcs. I also tried the hard refresh. No change.
The recent thing I was attempting to log when this happened was a Tiger Circles beltloop requirement. The scout number is 140283586. Again, I can no longer see any images or links to his belt loops at all.
