Unable to log in to Scoutbook Plus

I tried logged in to Scoutbook.Scouting.org to record our den activities for this week. The site attempted to redirect me to Scoutbook Plus at Internet Advancement. I entered my login information and after checking the Captcha button and clicking login, the site pauses for a while and comes back with the message, “mfa failure” or “service seems to be unavailable” I do not see any way to contact anyone to report the issue. I need to be able to order awards for our upcoming pack meeting since we do not have a local scout shop closer than 3 hours away. I have been very frustrated with the performance of Scoutbook Plus this year. It is much harder to use that the ordinary Scoutbook was for recording what we are doing, updating scout information, and ordering awards. The lack of access to technical support has been especially frustrating.

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@JonErekson - the issue has been noted and being worked on

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Yeah looks to be some backend server issue

Seems like the server is back up now

It’s still not working for me. Says there is an error getting MFA attributes.

If it fails - try a second log in - that worked for me

I can’t login to Internet Advancement/ Scoutbook on IPad/Safari or Chrome. Instead of the CAPCHA or “confirm you’re not a robot” check box, there is a blank data entry box and the login button is grayed out.

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@JarrodKarl - this is what i see on my android tablet

I am having the same issue, MFA attributes. Has this been resolved yet?

@Philip_Wong - did you notice the blue banner at the top of the forums

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Still down as of 22 Mar,1408 Eastern time.

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@ScouterRob Please try logging in now.

I’m having the same issues. I was getting an MFA error. Now, I’m not able to even get that far. Looking forward to getting this issue resolved so I can add, update and edit upcoming den meetings! Thanks!

Try a Shift + Refresh or other Hard Refresh method

Can you say more about this? What is a Shift + Refresh or Hard Refresh?

It’s back for me, at least on my Android phone! Thank you to everyone working behind the scenes to fix this!

Works now… and without a hard refresh required :wink:

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I have had the same issue all weekend.The scoutbook plus is delinked by our whole pack & troop it makes everything so difficult

@GeraldinePetkus everything looks fine on your account - can you give examples of what you mean by delinked?