Unable To Verify Account

Scoutbook Using Scoutbook & Scoutbook Plus
1

A Parent is trying to connect to their Scout on Scoutbook. The parent keeps getting a popup message " we are not able to verify your account at this time. Please try again later". I’ve never ran into this problem before so I am unsure who I need to contact in order to find the solution.

Thanks

2

@JessicaFoxall is there a screenshot of the error?

3

IMG_1967
IMG_19671179×2556 193 KB

4

@JessicaFoxall what is the parents BSA # or SB User ID?

5

is there a way to provide that not for all to see ?

6

@JessicaFoxall just the number with no name is perfectly safe

7

And often the parent logging into my.scouting.org can solve this too

8

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.