Accounts that were MERGED are now not

Scoutbook Scoutbook & Scoutbook Plus Bugs
1

I am the Scoutmaster for a Troop, Den Leader for a Pack and adult to 2 scouts.
I was on this forum 2 months ago with the following issue:
I have 2 Member IDs in Scoutbook

  • 134946463 - With this member ID, I have access to the units and my children in Scoutbook, but I do NOT have access to any internet advancement to approve items. my access not on official roster in my.Scouting.
  • 12592054 - With this member ID, I do NOT have access to anyone on Scoutbook, but I can access the Troop, Pack and my children for internet advancement.

Several months ago, when I reached out on this forum, my accounts were somehow merged, so that when I logged in, I had access to everyone on both Scoutbook and internet advancement.
NOW when I log in, it is back to the same problem.

Please redo whatever was done before to correct this.

Thank you,
Erica Song

2

Erica,

On 6/17 your primary MID on your my.scouting.org ID was switched from 12592054 to 134946463. When you logged in to Scoutbook after this switch, it generated a new Scoutbook account.

Your registered MID is 12592054. Everything needs to be done with this MID.

I will merge your Scoutbook accounts and set the proper MID on it. I’ll post again when this is fixed.

3

@EricaSong

This is fixed

4

@EricaSong

Make sure you are logging in with your my.scouting.org ericasong

5

Terrific. Thank you for your prompt help!