After update, SB user ID is no longer linked to BSA ID

Our advancement chair’s BSA ID is no longer linked to her SB profile. She is still showing on the pack roster in my.scouting. but I cannot re-add the BSA ID in SB to forge a link.

SB user ID #9950720
BSA ID #13265059


I am looking into this.


I found 2 Scoutbook accounts which I have merged. She has a gmail address and hotmail address on different systems. Which is the address she wishes to use?

Hotmail is her email.

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