Hi, We have a new parent that is getting the error message saying that another user has the same email. ID12868870. I’m wondering if her son was in Cub Scouts a few years ago-could that be the cause of the error message? Thanks for your help!
@ErinBarrett that is fixed - and the Scout had multiple accounts that are now cleaned up
1 Like
Thank you for the first fix, now this mom is unable to invite her scout to connect to his account. The directions I always send are not working for her. His name is not listed on our “Send messages” page, so I don’t think he is connected yet.
The Scout has a login but has not logged into Legacy Scoutbook @ErinBarrett
Until the scout logs in directly to Scoutbook (not the app, the website) themselves with their credentials, they won’t appear in the Send Mail interface, nor will they receive direct reminder emails for activities to which they are invited.
