Approved merit badge requirements are completely unchecked

We’ve seen multiple instances where requirements that had been previously approved are completely unchecked (we can deduce that the requirements were approved based on comments that are still there in some cases). Most recently, a scout’s progress in the personal fitness merit badge is completely gone. Based on her MBCs memory of what happened almost a year ago, she should have had requirements 6, 7, & 8 approved. How do we get her progress back (because it could be more than what he is remembering) and how do we reconcile what got moved over from legacy Scoutbook??

BSA ID 140582063

@AudreyReed - i suspect it is the version on the merit badge

Can you be more specific? She started the merit badge in 2024 so the version listed is 2023. If I click to change it to the current version, I get a very specific warning that no requirements carry over so that doesn’t click for me how that would be the problem?

@AudreyReed - it could have been the 2020 requiremennts

@AudreyReed

Are you referring to the check boxes on the left side of the requirement? These are select boxes, not status boxes like in legacy Scoutbook. The status is below the requirements. To see the date you need to click the > between the box and the requirement ID.

No, all of her requirements just say “started”.

Nope. Switched back to 2020 (because it couldn’t hurt even though I got the same warning, right?) and there are no requirements checked there either.

Was a backup done before the migration? Is it possible to get that information when we see these kinds of things happen? This particular Scout says these aren’t the only approvals missing.

@AudreyReed first looking at the test server that is about 6 week old data - that MB is blank for the scout - when and how was the data entered?

Only the user interface was migrated.Legacy Scoutbook and Scoutbook + share the same database.

The communication between Scout and MBC was last summer so we believe the approvals were done at least by August.

They were never entered in SB is my guess. DEVs are looking - but the Test server is an old copy of original data.

I’m struggling with that. Because we have found multiple instances where all parts of an individual requirement were approved but now all but the 1st part of requirement (a) was not approved. Here’s an example - Scoutbook Plus > Requirement #2 & #3

@AudreyReed a URL does no good - you can post the Scout Member# (no name) and the MB information

BSA 133326948 - Cooking

2a and 3a are done and approved in cooking

I swear they weren’t 5 minutes ago. We found and fixed multiples of these a few weeks ago. I wasn’t the only one that saw them.

not sure - my audit data saying Cooking 2a was approved on 2/20/24

If there are multiple people in your unit seeing the issue, I wouldn’t expect this to be the driver, but have you tried clearing your cache to see if SB+ cached a stale version of the data at some point, and it never got replaced? I’m just speculating, since I’ve never seen this particular issue myself. Trying to figure out how you and Donovan are seeing different data ostensibly from the same database.

I still never get to the point where I can enter a completion date after checking off a requirement. Everything is always listed as disabled. Every Scout shows up as ineligible, or I don’t have permission to edit the Scout’s advancement. I really think the bug is with the permission settings. Printing blue cards no longer seems to work in either the legacy of plus versions. This really needs to be a high priority with summer camp starting up soon.

Thanks,
Allan