Welcome! This forum has a treasure trove of great info – Scouters helping Scouters! Just a heads up, though - all content, information, and opinions shared on this forum are those of the author, not the BSA.
I have a new Lion scout whose parent was double connected by the sync w/ my.Scouting.
Timeline-
Sep 26, membership chair received paper application; entered scout and parent into Scoutbook, waiting for payment
Oct 10 - treasurer received dues
Oct 17 - deposit posts, membership chair sees it
Oct 23 - submit application
Oct 24 - scout and Lion Partner added to my.Scouting roster
Oct 25 - scout sync’s with Scoutbook, despite a difference of month in the birth date; parent is connected a second time to the scout
The result is, the parent is listed twice as parent and twice in connections. Checking both connections, it is the same account twice; everything matches, including email and BSA ID#.
I think the solution to this problem is have the parent remove one connection. If this removes both connections, I should be able to add one back.
Two more scouts with this problem - parent connected a second time. Details:
These two scouts are brothers and transferred to our unit from a local pack.
Oct. 24 - Parent transfers both scouts’ Scoutbook accounts to our unit by adding a membership in our pack w/ the correct den. Both parents show as parents/guardians, although only one has logged in.
Oct.29 - Council processes paper transfer applications
Oct 30 - Scouts show in my.Scouting roster. Yea! However, both scouts now have 3 parent/guardians listed, as the parent who transferred them now has two connections to each scout.
If you hover over the parents and look at the URL I imagine that the UserID= is the same - but it has different ConnectionID=
send email to Scoutbook.support@scouting.org - we saw one of these yesterday too - please post SSD_##### when you get the reply email so I can tie it to the other story
Out of curiosity (so I can screen my own unit), on which view are y’all seeing the duplicate parents? On the roster view, I only see a maximum of two parents (no duplicates), but I’m not sure that’s necessarily diagnostic. I seem to recall that, at one point, the roster view for the youth would only show up to two parents.
@CharleyHamilton - I see the duplicated parent in unit roster view, den view and individual scout. The parent info is identical except for the connectionID number.
