Extra entries of parents, and wrong parents assigned

I am a den and Pack admin and went into scoutbook to review my den members’ rank progress. I noticed that one scout’s parent was listed 3 times. Another scout has the mom listed twice. One of the mom’s entries was correct but for the other the email address said “changeyouremail@scoutbook.com”. My own child has my name listed twice as a parent, and a parent of a scout who left the pack 2 years ago listed as well. And my child appears twice on my dashboard.
What the heck is going on? Some weird glitch?

I have a similar thing only impact is the Pack. So items of note, if the parent is a leader, lion or tiger adult partner then they are listed three times. Another bit of info is that I had posted my pack recharter two days ago, so not sure if it is part of the issue. The troop side is fine no duplicates there but that recharter is pending.

I also did online charter renewal 2 days ago. I have tried to remove the incorrect parent from my own child but cannot. The “remove” optionnisnt there and I can’t toggle the connection switch. This adult was never connected to him when he was with the pack. There are various scouts throughout the den and pack that have these oddities going on.

BSA IT knows of this - the recharters are good clues though - send email to scoutbook.support@scouting.org with connections that need to be removed

@DonovanMcNeil - Scoutbook Support Incident SSD-87593 for my dupes/triple entries

Should I do a separate submission for each scout? We also have parents who can’t access their accounts despite everything looking correct in Scoutbook.

One ticket that includes all of them is fine.

Can I submit it as a spreadsheet? That is what I am creating to track all the problems.
Thanks for all the help!

I don’t know if Member Care will open an attached spreadsheet (or if it will even get saved in Jira). It would be better to copy/paste the lines from the spreadsheet into the e-mail.

I have the following incident number for mine:

Scoutbook Support Incident SSD-87593

Just came in here looking for info because my Pack is having the same issues. I submitted recharter online 11/12. My son now shows twice on my Dashboard screen (same picture, same progress circle). I now show three time in his connections: once as parent/guardian, once as adult leader, and once as both. My husband still shows just once, as before. I don’t see any parents assigned incorrectly, but nearly every Scout I checked has duplicates. Some leaders are duplicated, but some are not. Some parents are duplicated, but some are not. No obvious pattern… Should I submit mine as well, or will they fix them all at once?

Yes, please submit yours also and post the ticket number here.

Finally finished mine. Listed the individuals and also attached spreadsheet.
Scoutbook Support Incident SSD-88404

I too have this issue: A bunch of duplicated adults, no linked emails, with a new BSA member id much greater than the actual real adult account. (65 cubs in our pack: so much data to sort and filter, so little time!)
Incoming Scoutbook ticket request…

I guess I should have read a little deeper in the forum, because I just posted a similar issue. This same problem has happened to me. I cannot even think of sending a trouble ticket to scoutbook.support@scouting.org for each error that re-charter has caused. When will they get Scoutbook right? Did fees go up this year for insurance or to fix Scoutbook?

I’ll jump in on this also. Except almost EVERY Scout in my Pack has at least one parent duplicated. This is a mess.

Guys, this is getting WORSE. Tonight I signed on and see my own son 3 times now.and MANY parents are now showing 3x on their Scouts profiles!!!

I have a parent trying to connect to his daughter’s account and it won’t let him.

This has got to be dealt with ASAP!

I do have a ticket in and haven’t heard a word back as I’m sure they are being swamped with these tickets. SSD-88868

@Chris.Peterson - I have the same issue and heard back tonight and I was asked to present the URLs for each dupe. I have to ask if you submitted your recharter ? The majority of them appeared once I posted it.

Yes we did our charter a couple weekends ago and that is when this started to appear. The problem is it’s somehow getting worse. When I posted previously we had 2 parents linked and now it’s 3. I’ve not heard back from them, but collecting all these URLs frankly is going to be a pain. We have so much more important things to be doing.

@Chris.Peterson - I totally understand but it will take some effort on our part to get past the issue. I noted only those with a higher number in the connection is in the URL.