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Beascout pin location innacurate

Hello!
Our beascout pin has all correct up to date information: leaders, address, welcome messages, etc… However when I search for our cub scout pack within our own zipcode, our unit is #18 on the list and it says we are 29 miles away from our own zipcode.

How can we get this corrected? There are about 3 other units within our zipcode, so we should be listed in the top 5 search results.

it uses the address that is on your charter

I believe it compares your address to the geographic center of the zip code that is searched. Is it a large zip code? Or oddly shaped?

Our Scots BSA troop is on BeAScout. I received a notification that we had an individual interested in our unit. When I read the request the boys in question were 6 and 8 years old. We had another request from a parent who had a son who was 7. How do we did this?

Our charter is the same as always, the address of our Elementary school. We used to be near the top of the list. Not sure what happened. We are not a huge zipcode. There are LOTS of other zipcodes withing 29 miles of us (we are in the Atlanta Area). We are not the only near-by unit that is listed as being far away, either.

Is there a way to submit a “ticket”? I have contacted our DE but have not received a reply.

OK. I just checked my zip code, and there is definitely a bug in the search. You can send an email to myscouting@scouting.org. I’ve done the same. After you do so, post your ticket number back here.