Cannot get replied emails from parents if an email is sent via scoutbook email platform

Scoutbook Using Scoutbook
1

Hi,
I sent our email to the parents from the Scoutbook email platform, but I cannot get a reply from the parents replied back (when clicking the sender email address and find that DoNotReply).

What shall I do so that parents can reply to me by clicking reply instead of adding my own personal address to the recipient’s email address?

thanks

2

This was fixed last night.

3

May I get back the emails that the parents replied to me in the past two days pls?

4

I will send the test email and will let you know if the problem is fixed at my end or not. Thank you so much for your prompt reply.

5

I find that now when I sent an email to a parent, the email will be cc to me in my inbox, does it mean if I send out the same email to 10 parents at the same time, I will get 10 auto cc emails back to me before they replied to me?

6

Unfortunately, the Do Not Reply address simply drops incoming emails, so there’s no way to recover anything that may have been sent. Parents who sent messages likely still have a copy in their outgoing/sent mail folder and could re-send it to your correct address.

7

Yes, this is a new bug introduced when the other bug was fixed. It’s being worked on, as I understand it.

8

I see, thanks for working on it and improving the features from time to time. Hope it will be resolved soon.

9

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