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Parent cannot receive emails

We have a parent of one of our scouts not getting emails. She has never logged into scoutbook, yet when I go to send message next to her name it says No Emails and therefore we cannot include her in email communications. She is questioning why she is not getting any. How would this be the case of the user have never logged in to disable emails? I cannot see anything wrong in her profile and her email address is correct.

@RyanSather I will send you a direct message > look at top right Avatar to find it

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