Good evening, we have a scout who does not show up on the roster in scoutbook plus. I have already tried to do the “reset” filter, but he still doesn’t show up. I am a Key 3 delegate…and I also asked our SM if he could see him…he had the same issue.
We can see him only in our reports.
His ID: 137459867
Any assistance would be appreciated. Thank you!
Does the scout appear in the official roster at my.scouting? As a K3D, you should be able to see them there.
@MichelleThompson the scout is in the Foxes patrol of T360B - I would try an Incognito window or clear your cache
I don’t have a roster to view for T360B in my.scouting.org. I can only see the roster of my other troop which I am a Key3.
Also tried the incognito and still didn’t see him.
That’s odd. If you’re a K3D for T360B, you should be able to see the official roster at my.scouting. That’s how I can see it for my troop.
It sounds like Donovan may have identified the issue, though?
Missing Scout from Scoutbook plus roster. Scout is on My.scouting and Scoutbook legacy. Showing primary ID 135559641 (T606) as secondary, which I believe is the cause of the disconnection. This is the third time this has happened this year.
@KatherynBurgess I assume this scout is registered in 2 councils?
@KatherynBurgess this scout is registered in a Troop in Tampa and Hudson Bay - is the scout Active in both?
I just tried again and now I can’t login to either my.scouting or scoutbook plus. 
I will try again tomorrow and see if I can see the scout.
@DonovanMcNeil Yes, we are their main unit, but they go up to Hudson Bay over the summer for summer camp with family
@KatherynBurgess ok that is fixed and set to not happen again - councils that interpret that a scout has to be registered with them for camp is annoying.
I tried again today. Cleared my cache and reset the filters, tried in incognito, tried in another browser, tried on my phone (android) and I still cannot see the scout. The only way I can see him is if I go to the legacy site. Any other ideas?
@MichelleThompson - have you clicked on the patrols icon and do you see the other scouts in that patrol.
Yes, I see 8 in total…there should be 9 scouts in the fox patrol, so he is the only one missing.
@MichelleThompson - could you make sure that all of the renewal status boxes are checked and then click show results.
Those are all already checked…but I clicked on the show results…same thing. He isn’t there.
@MichelleThompson - ok.. last thing i can think of.. in legacy scoutbook.. go to that scout in the roster, click on them then click on the membership line and make sure that there is ONLY one entry in the current membership section. If there is a ScoutsBSA Unit level and the patrol listed on the patrol needs to be there and the other can be end dated.
it should look like that
Yes…there is only one “current membership” for this scout in the legacy scoutbook. And he is part of the correct patrol in that membership (has a joined date of 2024 and has been a member for 826d)
@MichelleThompson - date joined i trust is the full date rather than just the year. None of the key 3 or their delegates see this scout either.
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