Hello,
I’m having an issue with trying to add Cub Scout’s achievements in Scoutbook Plus. When I go to Quick Entries and try to select the rank field, I don’t have my den in the list (see image). When I consulted the Cub Master, he says that everything is set up correctly and suggested that I post here to see if someone could assist. I would very much like to get this resolved so that I can enter achievements in a timely manner.
Thank you,
Jon Painter
@JonathanPainter Have you tried a Shift + Refresh of the Page?
Yes, I have tried that and clearing the browser cache. To give further details, this has not been working since the transition to Scoutbook Plus. I suspect it is an issue between my MyScouting.org account and the Scoutbook Plus account. I became the Assistant Cubmaster this year but I am also the Bear den leader. My old Scoutbook account reflects both of these positions but my Scoutbook Plus account only shows the Assistant Cubmaster position. Not sure if this is a smoking gun or not…
@JonathanPainter well it complicates some but should work - you are only ACM - but serving as DL
@JonathanPainter Have you tried a Private or Incognito window? When devs use your account it is fine
That did it! Opening an incognito window allowed me to select everything. Thank you so much for your assistance!
@JonathanPainter that most likely means it is an extension on your browser blocking it - like a pop-up blocker or something
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