Welcome! This forum has a treasure trove of great info – Scouters helping Scouters! Just a heads up, though - all content, information, and opinions shared on this forum are those of the author, not the BSA.
I have this issue over multiple scouts (ranging from lions to webelos). When I enter the bike adventures, I get a variety of errors. Multiple users get the same errors, so I know it’s not my account or computer.