Error in Scoutbook+ IA Entering Adventure for Scout in Pack

My Scouting Tools Internet Advancement
1

Good Morning!

I am the Cubmaster for Pack 706, Heart of Virginia Council (602), and have Unit Admin privileges in Scoutbook. I am attempting to enter the Summertime Adventure for my scouts, and when I go to an individual scout’s profile (MemberID 13952733 for example) to put comments in for the individual activities to capture which three activities they do, I get the following error (Timestamp 8:13 AM EDT if it helps find it in any logs):

image

Please advise the best way to resolve this, as I would like to be able to capture in the comments the events each scout attended for record keeping purposes as stated in the header notification text.

Thank you!

2

@Michael-Raymond are the Scouts in the correct den levels? Have you tried a Shift + Refresh?

3

@DonovanMcNeil Yes, all are in the correct Dens ranks, and Shift Refresh hasn’t done anything; this error still occurs on both the Desktop and Mobile versions of Google Chrome as well as the Desktop version of Microsoft Edge

4

And are the scouts on the 2024 version of rank? have you tried an incognito window?

5

Yep, 2024 Version, and tried just now in Incognito (8:46 AM EDT) and got the same error.

6

@DonovanMcNeil - I tested one of my scouts and got the same error when posting a comment and happens at any adventure.

7

so it is the comment not the adventure?

8

@DonovanMcNeil - correct it is entry in the comment box

9

I get the error when both entering a comment for individual requirements as well as comments on the entire adventure itself.

10

I am trying to get it to fail

11

@Michael-Raymond @Stephen_Hornak

Can we get video captures of the failure?

12

Sure - Is there any special way to upload it/send it to you, since I can’t obfuscate the scout’s identifying information?

13

@Michael-Raymond

I will send you a private message with several members of the SUAC where you can upload the video. Look for a green envelope on the green circle with white M in the upper right of your forum window.

14

@Michael-Raymond

We have a workaround for you. Click the check box next to the activity requirement, enter a completion date and click save then add the comment.

15

It looks like that works as a work-around for now, thank you for identifying a solution!

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