Can't view any scout in my roster

Scoutbook Scoutbook & Scoutbook Plus Bugs
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1

Any time I click any scout in my roster it spins and I receive the “Whoops! We encountered an error trying to process your request.”

I have,

  1. Shift refreshed
  2. Cleared the cookies for the site and the browser cache
  3. Tried on Chrome, Edge, and Firefox
  4. Tried on Chrome, Edge and Firefox on a different computer

Appears to be a backend issue, please assist, thank you.

2

@ThomasDaugherty is this in Scoutbook or Scoutbook+???

3

I am getting the same error - Scoutbook, NOT Scoutbook+

4

Same in scoutbook. …

5

first guess would be to do this if you are an admin - Go to unit Roster in Scoutbook > Click your name > click Admin > click Update - that should solve it

6

Same error in Scoutbook. It also seems to be impacting the ability to view PO’s I get the same message when trying to view an open PO to print MB cards

7

I’m getting the same issue. I’m a parent trying to pull up my two sons, and i’m getting the Error screen for both of them. agreed that this seems to be a backend issue. seems to be connected on the main page (because I see the % wheel), but when clicking into the details and the page tries to refresh to the new page, i get the error page.

8

OK I see the issue and am reporting it in - let me see if there is a way around it

9

For me this seems to have resolved itself - might have been a server issue - is it working for others?

10

@DonovanMcNeil I didn’t know there were multiple, I believe scoutbook

11

It’s working for me now, thank you

12

Working for me too! Thanks for looking into it!