Commissioners tool

My Scouting Tools
1

Good morning

Question: there’s any problem with my.scouting.org / commisioners tool. Today I try to access and I don’t have access.

Please let me know if there’s a general issue or if is a council issue

Thanks

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2

@OmarLopez1- there is nobody on the forums that directly support my.scouting.org. It would be best to work with council and have them enter a member care ticket.

3

Thanks for the update. I will check with our council.

Have a great day

4

I think the commissioner tools are down right now.

5

It is working for me via the app. Via the web, my district is no longer listed.

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Merit Badge Counselor and Unit Commissioner Missing under Registrations on my profile
6

Just checked, can’t access the district tools either. Perhaps a larger issue tied to district associations being wiped?

7

There’s a direct contact of the person that works with the my.scouting.org page. I have all the unit Commissioner of my district without access to the Commissioner tools.

8

Unfortunately not. The council professionals will need to submit a MemberCare ticket to national IT for information/support on the issue.

9

Now they gone from the app. Sounds like something is up. While it is nice to see it isn’t just one person, as @Stephen_Hornak says, no one that can do anything other than commiserate is here. One would have to ask an employee to enter a member care ticket. It would also be useful to lobby the national commissioner technology sub team to monitor the commissioner section of these forums for items just like this.

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10

I wonder if @RickHillenbrand might be able to put a bug in the right ears about this. I agree it would be helpful to have a more direct conduit, even if it’s just for 911-moments like these where nobody knows quite what’s going on except it’s not working".

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11

Glad to see I am not the only one having the issue. Got my ticket submitted with council.

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12

Same issue here, error message: “Failed to fetch members. Error: Revoked token” which leads me to suspect Membership Database as a likely root cause based on other comments.
I’ll give it a couple of days before reaching out to the local Registrar.

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13

I’m no longer on the Commissioner Service Team, but have passed along the concern to Mike Weber.

YiS,

Rick Hillenbrand

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14

I am having the same issue. All of my district access has disappeared. I called my council & they told me to come here for help.

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@EllainaFactor - there is nobody on the forums that supports the tools or my.scouting.org

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Thanks, Rick! I saw that you had finished your term of service there a while back in the Commissioner newsletter. That was why I thought you might know who to tell, rather than being in a position to light a fire under the support team directly.

17

@RickHillenbrand there’s a link or email that we can report this situation. I have all my district commissioners without access.

Please let me know.

18

It’s back/working for me as of 6 pm CST.

19

I assume you are asking this as a question? Is there a link or email? No. Your council needs to submit a ticket.

The national commissioner’s team does have their personal emails listed in the national webpage. I don’t know if it would be kind to treat that as an error reporting address though.

20

Thanks to all for the information, sorry for asking so much questions.

I appreciate all the help.