Den Leader locked out of account

One of our den leaders is locked out of her account. All attempts to reset passwords or recover the account have failed, and she is very frustrated and concerned that she cannot administer her den.
SB User ID: 11848623
BSA Member ID: 13826769

Are you able to assist?


She has sign in with Goggle turned on - has she tried clicking that?

Don’t know. I’ll ask. Thanks.

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