Den leader unable to mark as Approved/Awarded AOL rank to Cub

A Den leader has marked as Completed the Cub’s six required adventures and 2 of the electives. However, the options to mark the AOL rank as "Approved/Recorded” and “Awarded” are not available (see below).

What could cause the issue? How to solve it?

Thanks in advance.

@Filibertode_Cal what is the Scout and Leader Member #'s - no names

@Filibertode_Cal if it is there own child - they need to make sure they are under the leader profile at the top right dropdown and not the parent profile

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Leader: 14341146

Cub: 14341100 and 14341156

@Filibertode_Cal is best for users themself to report things as it is easier for us and council staff. I think this user is under the parent profile as mentioned above.

Appreciate the explanation. Will report back and advise as you suggest.

Difficult Unit… trying to put cookies in the cookie jar before I get back to them with my FOS request.

@Filibertode_Cal Scoutbook Plus for Troops, Crews and Ships - Scoutbook Knowledge Base

The video at top of this page is a 1.2 hour tutorial for all unit types of SB+ and other IT - that can help users and is easy to use in a roundtable type situation

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