Den leader unable to mark as Approved/Awarded AOL rank to Cub

Scoutbook Using Scoutbook & Scoutbook Plus
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A Den leader has marked as Completed the Cub’s six required adventures and 2 of the electives. However, the options to mark the AOL rank as "Approved/Recorded” and “Awarded” are not available (see below).

What could cause the issue? How to solve it?

Thanks in advance.

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@Filibertode_Cal what is the Scout and Leader Member #'s - no names

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@Filibertode_Cal if it is there own child - they need to make sure they are under the leader profile at the top right dropdown and not the parent profile

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Leader: 14341146

Cub: 14341100 and 14341156

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@Filibertode_Cal is best for users themself to report things as it is easier for us and council staff. I think this user is under the parent profile as mentioned above.

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Appreciate the explanation. Will report back and advise as you suggest.

Difficult Unit… trying to put cookies in the cookie jar before I get back to them with my FOS request.

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@Filibertode_Cal Scoutbook Plus for Troops, Crews and Ships - Scoutbook Knowledge Base

The video at top of this page is a 1.2 hour tutorial for all unit types of SB+ and other IT - that can help users and is easy to use in a roundtable type situation

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