Thank you and thank you for all the work you have been doing as a member of SUAC.
I have been handling service hour reporting for several units for years and had noted that it only allowed for whole numbers. Since it is was an aggregate of what the unit did, rather than what the the individuals involved actually did, I applied the 4/5th rule. To be honest, unless you were the person plugging in the service hours into the legacy system, very few Scouters and zero Scout even know it even existed and if they did, they didn’t care. Everyone knew the numbers were not accurate, primarily because many unit didn’t bother to report any service hours. In my primary unit, the user name and password were set up by the person who served as the Committee Chair over a decade ago and is no longer active in Scouting (he has been amused that, for service hour reporting purposes. he is still in charge).
Changing the system so that it takes the actual time that individuals spent performing service so that it automatically feeds into the unit, district, council and National service hour reporting system is, in my opinion, a significant improvement and one that I welcomed - until I found out that the new system would not accept tenths of an hour.
Forcing Scouts to round up all those tenths of an hour to a full hour both encourages dishonesty on the part of Scouts, while, at the same time, it makes the data increasingly inaccurate as it aggregates up the information chain. If the public were to learn that we built a system that either intentionally or unintentionally fudged the number of service hours we perform so that it makes it look like we are doing more than actually are, it would seriously damage our credibility.
This issue needs to be acknowledged and fixing it needs to be a priority.