Hello, I am the Advancement Chair for Troop 753 in Carrollton, TX. I am currently having issues generating a report to bring to the scout shop for purchase of awards. I have done this in the past without issue.
I imported more records (from TroopWebHost) and they processed successfully. IA showed that I had 42 awards pending purchase. I clicked to do the Advancement report preview which worked fine. Clicking the red button at the bottom to actually generate the report fails. A separate browser tab opens which is simply a gray screen which reads “Report could not be loaded. Please try again.”. When I close that tab, I am back at the report preview screen with the preview still showing but also with an error popup which states “Unable to find the user for the given userid”. There is no mention of which userid is failing. I have screen captures if needed.
To make matters worse, I tried again an hour later. When I logged into IA, the message at the top now says that I only have 28 awards to purchase now. If I go to the reports menu/Purchase History, there are none since last year.
Thanks for your help,