Error viewing scout profile, unable to approve merit badge

I’m a merit badge counselor for Troop 14 in San Francisco. I am trying to approve a personal fitness badge for [Scout’s name], who I’m fairly certain I’m connected to on Scoutbook since I see his full name on the roster and I don’t see full names of most other scouts.

I clicked on [Scout]’s name to view his profile and got the following message. I got this same message yesterday and today and tried multiple times each day. Note that I’ve approved merit badges for several other scouts in the past year with no issues.

Whoops! We encountered an error trying to process your request.

Please go to https://discussions.scouting.org/c/scoutbook/bugs to report this issue.

(Scout’s name removed by Moderator)

@RichardYen- please do not post scout names in a public forum. Second please use the MBC menu i classic scoutbook

@RichardYen - Go to Legacy Scoutbook > My Dashboard > use the Top left area - My Merit Badge Counceling

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@RichardYen

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