Error when clicking on scout's name in troop listing

Scoutbook Using Scoutbook & Scoutbook Plus
1

When I click on a scout’s name in my Troop’s listing I get the below error. When I click on some other scout names everything works fine.

Whoops! We encountered an error trying to process your request.

Please go to https://discussions.scouting.org/c/scoutbook/bugs to report this issue.

2

@ThomasAndrea

What is the Scout’s Scouting America Member ID (no names)?

What are you trying to do? in Legacy Scoutbook?

3

Member ID:

136895961

I’m a Merit Badge Counselor, and I have to update the scout’s record that he finished a merit badge. I’m using Legacy Scoutbook.

I appreciate your help!

Tom

4

I usually do this using the MBC tools on the My Dashboard page. I select edit merit badge requirements (I think?), then the badge, then the scout. Then I mark them requirement(s) or badge Counselor Approved.

Is that pathway not working, or are you going via the unit roster or your My Connections?

5

For this scout in my troop, I have the privilege of assigning myself as a counselor for a merit badge. Then I would approve him for the merit badge. The failure occurs at the beginning, when I click on the scout’s name in our troop roster, I get the error.

Tom

6

It looks like you have view profile and Sustainability merit badge connections to this scout currently. Neither give you the authority to add a merit badge connection via the roster.

7

That sounds fine, but why the error when I click on his name?

Thanks,

Tom

8

I still get the error, which doesn’t seem correct.

Tom

When I click on a scout’s name in my Troop’s listing I get the below error. When I click on some other scout names everything works fine.

Whoops! We encountered an error trying to process your request.

Please go to https://discussions.scouting.org/c/scoutbook/bugs to report this issue.

9

@ThomasAndrea - if yo are just an MBC for the scout you should be using this menu

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10

The error message is a known bug. I’m not certain what the expected behavior is presently but you wouldn’t have access to change anything.

As functionality is moving over to Scoutbook Plus one item at a time, we have ended up with a few things that were overlooked. In the long run, this will be rewritten (or change even more than that) in Scoutbook Plus.