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Fix Released for: SCO 800 Hazardous Weather Training Issue

This was posted to Facebook this morning by the BSA Volunteer Training Team…

SCO 800 Hazardous Weather Training Issue

We have had issues with this course freezing at inconsistent points and individuals not being able to complete the course. In many cases individuals have been able to complete the course with no issues including when testing from our side.

We have analyzed the issue from several sources and have discovered there is an issue with a vendor plug-in we have used in the past. As a result, we have removed the plug-in and made changes to the course. The new course is now loaded to the Learn Center as of last week and we have not seen any reported issues with the new version.

We apologize for any inconvenience but, given the inconsistent nature the plug-in sometimes caused - it was not a quick discovery process.

Please note that before retaking the course we recommend the following steps:

  1. Use one of the recommended browsers – Chrome or Edge (ensure you are on the latest version)

  2. Clear your cache to ensure the old plug-in is not interfering with the new launch of the course.

Below are links to help you ensure Chrome and Edge are current:

Chrome - https://www.google.com/chrome/update/

Edge - https://support.microsoft.com/…/microsoft-edge-update…

Thank you for your patience and the volunteer input on reporting issues. Constructive feedback is a gift that enables us to make improvements and fixes.

2 Likes

Thanks for this post. I was having trouble running this course on Safari on a Mac earlier today, it kept freezing consistently right after the wind hazards activity. However, it worked great with Chrome.