Broken training (Hazardous Weather Training)

Continuing the discussion from Hazardous weather training broken:

(If you are reporting an issue with My.Scouting, please include all of the following items so we can better assist you:
1) Hardware: Desktop or Mobile (if mobile, please be specific) Mac M1 laptop
2) Operating system MacOS 12.2.1 (aka Monterey)
3) Browser fails in both Safari 15.3 and Firefox 100.0.1 (both most current)
4) Browser cache has been cleared or you are using a private browsing mode (aka Incognito Window in Chrome) yes cleared
5) Member ID & Council of person affected. GGAC - ID 12026066
Thank you!)

As discussed in the fall, Hazardous Weather Training is still broken. It hangs (at 80% done) when you hit “Traditional Weather Signs” and you can’t continue. Get a frozen screen and it doesn’t continue, even if you leave and come back in a half hour later. You can try going back and it will reload the last module, and then hang again when it hits this section. Trying Firefox instead, it tells you 80% done and gives a resume button, but doesn’t let you resume and instead restarts you at the beginning of the course …

So folks can’t get trained. No system is better than a broken system.

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Try it again in Chrome. They are very narrow in their development.

I have not confirmed yet what content authoring software was used for the updated course. I have confirmed that the web page generator is Adobe Captivate from a learning plan navigation message/request.

@ECScouter
The BSA® Learn Center catalog dashboard header states:

Use Latest Version Of [Google] Chrome Or [Microsoft] Edge.

I do not believe BSA IDG is currently testing new and updated courses for use with Firefox and Safari. But I could be wrong. “Things, they are a changing”

Google Chrome for macOS

Per Google Chrome - Downloads https://www.google.com/chrome/downloads/

Mac OS X 10.11 or later

is required.

Microsoft Edge for Apple operating systems

Per “Microsoft Edge supported Operating Systems”, Article 12/02/2021, https://docs.microsoft.com/en-us/deployedge/microsoft-edge-supported-operating-systems, accessed 5/18/2022, operating system required:

macOS: Sierra (10.12) and later

iOS: Microsoft Edge for iPad® and iPhone® requires iOS 11.0 or later. Microsoft Edge for iPad Pro™ requires iOS 11.0 or later. Microsoft Edge is supported on the two most recent versions of iOS. …

Edge v.s. Chrome note

Per “Download the new Microsoft Edge based on Chromium”
Microsoft Edge Windows 10 article, January 2020, https://support.microsoft.com/en-us/microsoft-edge/download-the-new-microsoft-edge-based-on-chromium-0f4a3dd7-55df-60f5-739f-00010dba52cf the Edge browser was based on Chromium, not Google Chrome.

My comment: Apple and/or Microsoft support for MacOS may be currently frozen. More research is needed. I am not a MacOS expert. (A long time has pasted since I last used a MacOS system.)

Hazardous weather training build

From the error messages, this training course appears to have been built using:

  • Captivate Extra
    • Version: 1.5.2 (year?)
    • Build: 10845
    • Written By: Tristan Ward
    • Company: Infosemantics
    • License: See license document provided with CpExtra purchase
    • Copyright: Tristan Ward 2020

Adobe Captivate system requirements https://helpx.adobe.com/captivate/system-requirements.html.
Last updated on Feb 24, 2022, for MacOS the 2019 version appears to support HTML5:

  • Safari 12.1.1 (or later)
  • Chrome 70 (or later)
  • Firefox 60 (or later)

Infosemantics

Appears to be related to cloud management and file delivery used by https://delivery.scouting.org/, not the actual content, per https://infosemantics.com/data-sheet-downloads//

Internal v.s. external server confusion for Quiz?

@Bill_W
GGAC council committee member
2022-05-28-N

Thanks for these thorough details – they should hire you. Note my OS and browser are well within the specs required and supported by captivate. Not sure if you are intending to give me a solution or helping the developers see their bug (apparently in captivate server/cloud delivery? – which would make sense with it hanging looking for the next content)

For the development team:
I’m frustrated by the frequent mentions to try another OS or browser. Note that BSA can’t not support Safari at this point… It is the default installed browser on hundreds of millions of systems, ~20% worldwide, far more than Edge at 4%, etc. [https://gs.statcounter.com] But in the US where BSA actually is, Safari’s percentage is far higher given preponderance of iPhones (36% Safari, 49% chrome, 6% edge) … [Browser Market Share United States Of America | Statcounter Global Stats] Some users don’t know how or want to install other browsers, and many have admin policies that prevent installing other browsers so you must use the default. So does BSA want to exclude nearly half its membership?

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I can’t agree enough. It is a sad state of affairs. There should be as little pain and barrier as possible for training as it is hard to get people to want to. Then make them install a new browser? Man, super poor customer service.

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I also need this training for Cub Scout day camp in 2 weeks and it hangs at 80%. Have tried on my MacBook Air on chrome and safari. Who handles the website? Why is BSA online BEYOND FRUSTRATING!?

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Course Update

I do not know if a Hazardous Weather Training course update will be included in the Learning Management System learning plans changed planned for June 1, 2022. The current one (from its course description) appears to be one developed for the Sea Scout program. The BSA Learn Center team may have forgotten the requirements for all outdoor activities.

@KellyLivingston
Have you tried

This may not work if your device is using macbe OS Monterey since the Adobe Captivate LMS does not appear to be updated by Ado yet for that operating system.

Your computing environment?

Which macOS are you using. Is it macOS Monterey on M1 chip hardware?

Do you know which version of Safari and Google Chrome browsers you were using?

Internet Domain Name Server (DNS) issues

There have some been DNS problems on the internet lately that may be affecting delivery of files to your device. These problems may be beyond the control of BSA®.

Learning Management System (LMS)

I suspect the BSA® IT team managing the BSA Learn Center may be frustrated with Adobe’s slow updating of Adobe Captivate. Related forums:

2022-05-29-A