Welcome! This forum has a treasure trove of great info – Scouters helping Scouters! Just a heads up, though - all content, information, and opinions shared on this forum are those of the author, not the BSA.
(If you are reporting an issue with My.Scouting, please include all of the following items so we can better assist you: 1) Hardware: Desktop or Mobile (if mobile, please be specific) Mac M1 laptop 2) Operating system MacOS 12.2.1 (aka Monterey) 3) Browser fails in both Safari 15.3 and Firefox 100.0.1 (both most current) 4) Browser cache has been cleared or you are using a private browsing mode (aka Incognito Window in Chrome) yes cleared 5) Member ID & Council of person affected. GGAC - ID 12026066 Thank you!)
As discussed in the fall, Hazardous Weather Training is still broken. It hangs (at 80% done) when you hit “Traditional Weather Signs” and you can’t continue. Get a frozen screen and it doesn’t continue, even if you leave and come back in a half hour later. You can try going back and it will reload the last module, and then hang again when it hits this section. Trying Firefox instead, it tells you 80% done and gives a resume button, but doesn’t let you resume and instead restarts you at the beginning of the course …
So folks can’t get trained. No system is better than a broken system.
I have not confirmed yet what content authoring software was used for the updated course. I have confirmed that the web page generator is Adobe Captivate from a learning plan navigation message/request.
The BSA® Learn Center catalog dashboard header states:
Use Latest Version Of [Google] Chrome Or [Microsoft] Edge.
I do not believe BSA IDG is currently testing new and updated courses for use with Firefox and Safari. But I could be wrong. “Things, they are a changing”
Thanks for these thorough details – they should hire you. Note my OS and browser are well within the specs required and supported by captivate. Not sure if you are intending to give me a solution or helping the developers see their bug (apparently in captivate server/cloud delivery? – which would make sense with it hanging looking for the next content)
For the development team:
I’m frustrated by the frequent mentions to try another OS or browser. Note that BSA can’t not support Safari at this point… It is the default installed browser on hundreds of millions of systems, ~20% worldwide, far more than Edge at 4%, etc. [https://gs.statcounter.com] But in the US where BSA actually is, Safari’s percentage is far higher given preponderance of iPhones (36% Safari, 49% chrome, 6% edge) … [Browser Market Share United States Of America | Statcounter Global Stats] Some users don’t know how or want to install other browsers, and many have admin policies that prevent installing other browsers so you must use the default. So does BSA want to exclude nearly half its membership?
I can’t agree enough. It is a sad state of affairs. There should be as little pain and barrier as possible for training as it is hard to get people to want to. Then make them install a new browser? Man, super poor customer service.
I do not know if a Hazardous Weather Training course update will be included in the Learning Management System learning plans changed planned for June 1, 2022. The current one (from its course description) appears to be one developed for the Sea Scout program. The BSA Learn Center team may have forgotten the requirements for all outdoor activities.