One of the parents in our Cub Scout unit reached out after attempting to take Hazardous Weather training multiple times. She would progress to the last module and then when clicking on the last module it returned her to the main menu and show all items as incomplete. I see there are other reports of this in the forum but none seem to provide any resolution.
I attempted to re-take my Hazardous Weather training and found similar to be the case for me. I was able to get to 70% complete and then when the module page re-loaded all the previously completed modules were showing as incomplete. I progressed through the remaining modules in attempt to determine whether my training completion would register after completing them but it did not. On the topic badge page (see screenshot) I started at the top left and worked across to the right. Once I completed #8 in the second row is when the issue started. The leader that reported the issue was able to get to #9 before the issue happened for her. I confirmed that she is still reflected as “untrained” in Training Manager despite having completing all of the course material.
My progress on the main training page does still show that I’m at 70% complete but the course itself is not reflecting that even though I have also re-taken and completed all of the modules.
Attempted this on Safari as well as Chrome and received the same results.
Update - Thread Summary
Since others continue to come here reporting issues, I thought I’d summarize in case it is useful. This is a painfully long thread with seemingly little progress being made.
- Course should be run on latest version of Chrome or Edge (trainings generally don’t like Safari).
- Clear your cache prior to taking the training to ensure the browser has no remaining info from previous attempts (some “fixes” were released throughout this thread).
- If you post in the thread that you’re also having problems, please be sure to include the following
- Is there a particular module that you’re getting stuck on?
- Operating System?
- Browser?
- Whether you cleared your cache?
- Whether you used incognito mode (if you do you’ll be required to complete the training in one sitting).
If you complete all of the modules in the training but it is not showing as completed due to this issue, your Council may be able to record course completion. Details are unclear on this but it seems not to be reflected in my.scouting if this is done. Not sure if this is done as an in person training or some other way by Council.
