Help fixing awarded MB start date

Need help please. @edavignon
I’m trying to credit my Scout will Life rank, which he has earned, but he will not work because it says he doesn’t have all the required merit badges. Which he does have. But it wouldn’t let me save Life rank as completed. So I went back and look very closely at his merit badges.

There are TWO merit badges that I JUST entered for him last week, they were completed on 6/20/25 and 8/15/25. I entered them with the correct completion date. However, it applied the start date for each as the day I entered the MBs, which was 9/16/25. That was wrong. Both MBs were started much earlier than their completion dates. I did not enter those start dates. I only entered the entire MB as completed with a completion date of 6/20/25 and 8/15/25. I did not enter or update the individual requirements. Nor do I see a way to update or edit the individual requirement dates now.

I think the reason it will not let me mark off his Life rank as complete is because there is this discrepancy in his merit badges (I wish this discrepancy had created an error message when they were being entered!).

I am in the process of moving all our stuff from Troopmaster over into Scoutbook and still getting used to the system. I’m getting us ready for our upcoming Court of Honor. I accidentally awarded both of these, but I shouldn’t have - but I’m keeping a manual log of all the MBs I need to buy for my COH(thanks to @Stephen_Hornak )

To be honest, the only screen/page I can even SEE the started date for this MB is on his profile page, if I hover over the MB.

Does anyone have any suggestions on how I can fix this, so I can get him advanced in Scoutbook? (I’m going to advance him in real life either way, but would love to get this digital version of reality fixed).

TIA!
Nicole

@NicoleAllen3 - it mentions to remove a requirement completed date. Have you tried that ? And its marked as awarded… hopefully you can back out some of the requirements to reset it

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Yeah. Tried that. But will keep trying. Thanks.

@Stephen_Hornak @edavignon

Hi Stephen,

I tried that again, still not working.
I think the issue is that I never went in and checked off each individual requirement for this badge. I had only entered it as completed, on 6/20/25. The system automatically put in the start date of when I had entered it 3 months later. So it’s not letting me edit that, or advance him in rank.

No one else in this forum seems to have any other suggestions for me to try.

So what now? Is there someone I can escalate this to, so they can have a look at it to see if they can fix it?

@NicoleAllen3

I don’t understand. The start date is not supposed to matter. I don’t see any errors related to start date.

If it’s not the start date being after the completed date then I have no idea why it won’t let me rank him up. Because he has the right number of MBs

@NicoleAllen3

There are known issues with Star and Life related to Requirement 3 and being able to complete the rank.

Watch Scoutbook - Scoutbook Plus Change Log - Scouting Forums for an announcement of a fix.

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Good to know. Thx. Okay I’ll just hang tight and watch for a fix. Thx for pointing out where I go to see/follow those.

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