Welcome! This forum has a treasure trove of great info – Scouters helping Scouters! Just a heads up, though - all content, information, and opinions shared on this forum are those of the author, not the BSA.
@KevinCarlyle In my opinion, I think it’s better to have a username that is not an e-mail address.
Please have your spouse contact your local council and ask them to submit a help ticket to National to change her username. She will need to specify what she would like her username to be changed to.