How to see uploaded images or photos in comment sections successfully?

Scoutbook Scoutbook & Scoutbook Plus Bugs
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I uploaded photos in the comments as backup and evidence and now I can’t see them! Anyone know how to see the uploaded images in comment sections successfully?
In Scoutbook Plus’ rank requirements or merit badge requirements, the photo back-ups added in the comments section does not come up at all or stays a few cm big. I finally found a way to make one photo bigger but it is of such poor quality that I can’t see what it is. I need to go back to try to recall what was discussed with a scout but I can’t figure it out because it’s so blurry or non-existent.:frowning: Any advice on how to see the photos other than to not use the feature at all? I’ve tried in both Chrome & Edge. It’s a great tool to have, this is super disapointing that I can’t get it to work.

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@JamieHawley it sometimes takes a few hours for them to show up successfully - then open the comment, click on image and you can Enlarge - ex Command +..

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Thank you Donovan for your response. This is what I see for the one I tried… This is a comment a while back. I get similiar for others as well. This is just an example.

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image1344×712 71.8 KB

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What was the File type? I think it is Cooking MB. How large was the file size?

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And what is the Req # and the Member # of the Scout (no name)

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Should have been a jpg google pixel 9 phone. It tends to take pretty good photos.

Also, this particular one is just an example but I’m seeing this across other scouts and including advancements for rank. Can I direct-send the member number? I am not sure of the risks involved in public posting and would prefer to err on the side of safety.

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The isolated Member # is fine to send - just no names

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I actually found this particular photo on my phone! This one was 2.8 MB.

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~~~~~~~~~~~ 136847598

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and this is cooking 4a?

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@JamieHawley what profile are you using? MBC? the one in the Scouts Troop? Is it the same for both?

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This is another example of what I’m seeing. It just keeps spinning, nothing shows up. This snippit, in particular is on the same member. 4B… the other is 4C

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image919×1242 149 KB

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This example is in the MB Counselor area.

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@JamieHawley try the troop leader profile

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Just tried and am seeing the same things when I change from Merit Badge Counselor to Troop Leader in the right top-hand corner.

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OK we will see - thanks

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Fail safe - can you try in an Incognito/Private window

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I tried but didn’t seem to make a difference. I’m checking with someone else in our troop to see if they are experiencing this. Wondering if it could be phone-related…

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@JamieHawley - you are doing this action on mobile ?

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Mobile but not through the application, through the browser. I went and looked at other photos that I uploaded with computer to compare, it looks like upload photo through computer is fine. It’s something specific to my phone picture uploading.