Issue accepting a youth application

My Scouting Tools
1

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*5) Member ID & Council of person affected: my ID is: 12330191 Council is Daniel Webster - 330
Thank you!)

I am the Committee Chair for my Pack and I recently got an email telling me that I had an application which needed to be processed. This surprised me because we have it set to automatically accept youth applications.

Anyway I went into my.scouting.org and found sure enough there is an app there:

pendingapp
pendingapp2592×1678 244 KB

So I clicked on the app and I can see it is paid:

pendingapppaid
pendingapppaid2592×1678 185 KB

Then I went to approve it and I hit an interesting error - RegistrationFee not found for given applicationId:

pendingappregfee
pendingappregfee2592×1678 208 KB

I contacted my Council who said they cannot process apps on their end and to have my COR try. My COR tried and hit the same issue. I am guessing this app unfortunately came in during our recent issues. Can we sort this out quickly to get this Scout into our roster?

3

You could talk to council so you Reasign it and maybe they Assign back to you - to see if that clears it? Or the parents can go back to my.scouting > click my application and withdraw it and try again

4

Your council should be able to look for a clue of what the issue it

5

@MikeCleary

Unfortunately this is an issue that must be addressed via your Council. They can open a ticket with Scouting America Member Care if they do not know how to solve it.

6

Bounced this around and back to me and still can’t accept it. Council opened a ticket with National.