BOY SCOUTS OF AMERICA

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Member ID Manager ERROR

I have a volunteer that gets an ERROR message every time he tries to click the Member ID Manager under Legacy web tools in his my.scouting account.

Any idea what the fix is?

@MichelleRoberts - I was able to get to the page without issue in a direct session to my.scouting.org.

First guess is the Internet Explorer which is a pretty unstable browser

Yeah there is the issues with IE. I was able to access it via chrome

This instance has been identify as Microsoft Internet Explorer (IE) related problem. However there are other possible causes and solutions if switching browsers does not work.

Try logging in directly to my.scouting tools instead of via Scoutbook. (You may need to clear your system cache first.)

Some SharePoint features only work with Microsoft Internet Explorer.

I do not know which version of SharePoint BSA is using.

Are you using a SharePoint supported browser? The following planned support document is germane (applies to SharePoint 2013, 2016, 2019, Online SharePoint):

This error message may be a server error and something that needs to fixed at the server end per the

However, the following written in 2010 for users of older Windows operating systems suggests the problem may be a corrupted cache, operating system problem, or a third-party software caused problem.

I would try clearing your system cache and restarting your computing device.

I’ve also seen this error with Safari going directly there from my.scouting.org

Rut roh raggie… I would have gotten away with it if were not for you meddling kids. I seriously can say that that scoutnet link has a fit every so often.