Even though both my.Scouting and Scoutbook have worked fine for me in the past for years, I ran into a strange situation in my.scouting.org that is now affecting my scoutbook.com account. After working fine for years, I somehow ended up with two member IDs, and suddenly could not see my units in my.Scouting–Scoutbook worked fine at this time. I contacted BSA National Member Care, and the representative made a change to my member id which enabled my.Scouting to work as expected, but now has caused scoutbook.com to become “unlinked” according to rep. The impact is I don’t see my units or the Scouts in my family on Scoutbook.
I opened a JIRA ticket (HD-342123) on this issue on Aug 14th but unfortunately haven’t received a response. I’m the pack admin in Scoutbook and the committee chair, so not having access to Scoutbook has become a critical issue. I have checked my member ID in Scoutbook, and it matches what’s in my.Scouting. I’ve also tried “Switch SSO Profile” with no change.
Can someone please assist me with this issue?