Member Locked out of My.Scouting log in

My Scouting Tools
1

MID 13776508, and possibly MID 13763348
Member Says locked out of their account and can not reset.
At the time the member was trying to convert from youth to Adult.
Greater Los Angeles Council

Please let me know what you find out so I may guide them.
Thank you.

2

@LeahGrossi Please ask the user to contact the local council for assistance. One issue is that he has multiple usernames (logins) at my.Scouting, but they should be able to fix that for him. They should also be able to unlock the account.

The correct member ID number is:

13776508

3

Thank you
Will do.
Leah