A den leader of ours cannot log in to He’s tried everything but still cannot get past the “loading scripts” message. He tried to reset his password, refresh the screen, reload the computer, etc. Any advice would be appreciated. Thanks!

has he tried a private/incognito window? what is BSA #

Thank you! I don’t know that for sure. I can ask him. His BSA # is 137463973.

@MikeMcCarthy saw one odd thing - have him try again

OK thanks! I’ll ask him to try to log in again.

Thank you! It worked for him. Just curious, what was the odd thing?

The BSA # was somehow missing on an account

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