Merge accounts (or delete old account?)

Scoutbook Using Scoutbook & Scoutbook Plus
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I have an adult that will be joining our Pack committee and we’re trying to clean up previously created accounts. They’ve had a few calls with our council registrar and we keep thinking the problem is resolved, but both of these accounts are still listed as connected to their scout in Scoutbook. Perhaps the BSA IDs have been merged, but there’s still this old Scoutbook Account hanging around? Can someone help or give some insight?

Active Account Info

BSA ID: 136535365
SB User ID: 10438860

Inactive Account Info

BSA ID: 13468083
SB User ID: 10447099

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@ThaddeusQuintin This user’s Scoutbook accounts have been merged.

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