Welcome! This forum has a treasure trove of great info – Scouters helping Scouters! Just a heads up, though - all content, information, and opinions shared on this forum are those of the author, not the BSA.
I have 21 merit badge counselors who have different emails in my.scouting vs scoutbook. One has NO email in scoutbook, but does have an email in my.scouting.
Some are considerably different. Other’s are pretty obviously “fat finger” errors. Who is manually entering this that could have mistaken an email like this?
How do we fix this? Which one should I believe when reaching out to complete merit badge counselor reregistration?
If they log in and it appears correct in the internet advancement profile (but incorrect elsewhere), they can save it without changing it to push it to other systems.
Good to know, because that’s my next question. How did it get out of sync if the only way to change your email is via my.scouting and supposedly have it pushed / pulled into scoutbook.
Why doesn’t scoutbook just pull the correct email from my.scouting now?
Because that’s not the correct email for everyone. Before they were synched, lots of people had made changes to their scoutbook email without changing my.scouting. So, there’s no way to know which is right.
The only way to “fix” this in SB is to get redirected to my.scouting where the email is different / possibly correct.
So, seems to me that by definition (based on how SB works now), the one in my.scouting is correct. Right? Because that’s the only place they can change it. And whatever they change there will (supposedly) get pushed into SB, right?
So my.scouting is the “system of record” for the email address, right? Why isn’t SB respecting that today?!
