Missing Scout in Scoutbook Roster

Scoutbook Using Scoutbook & Scoutbook Plus
1

Good morning,

I have a scout that is my my.scouting roster but missing from my scoutbook roster. Member ID is 141957664. Can you please get him to showup in scoutbook and scoutbook+?

I also have a scout who dropped at least a year ago but continues to show in scoutbook. She’s not in my my.scouting roster and she’s not in the scoutbook plus roster… she’s just showing in the original scoutbook and I need her cleared out. Her Member ID is 141359032.

2

@StephenWhite- in classic scoutbook you can end date the membership for the one dropped. As far as use of classic scoutbook - it should ONLY be for message, MBC functions, paylog and connections.

3

I’m not seeing scout 141957664 in scoutbook plus but they are in my.scouting roster so that isn’t a classic scoutbook issue. This is the more pressing issue because I can’t enter any awards for this scout at the moment.

The other member that won’t drop out of classic scoutbook I can’t get her to clear no matter what I do. I’ve tried clicking to edit her membership but since she’s not on the roster in scoutbook+ I can’t do anything with her. She’s been there for about a year and there’s nothing I can do to clear her.

4

@StephenWhite- to end the membership of the scout no longer on the roster go to scoutbook.scouting.org then the roster, then the scout and look for

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Click on the membership line, then once there click on the line for the current membership and

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uncheck the approved and put an end date. and click update.

5

You are still not addressing my primary issue. Can you please take another look?

6

@StephenWhite- I am volunteer so I have no ability to work that issue. The SUAC should be able to assist on the primary issue.

7

@StephenWhite I setup a 24 hour sync for 141957664

8

Thank you!!! I’ll check in tomorrow if I’m still having issues.

9

@StephenWhite should be good after 4pm CST today

10

Hi. I have 19 scouts that are on Scoutbook but are not showing on my roster on scoutbook Plus. What can I do to get them there?

Thanks

11

@DeniseBurbage they are most likely there. You can try an incognito window to see if it is a cache issue. Post the Member # (no names) of some scouts and we can look.

13

14393955

14394085

14393266

Thanks. I thought everyone was there a few weeks ago, when I checked den assignments.

14

@DeniseBurbage all are in the Bear Den - it is probably your cache. Clear the cache or try a different browser

15

Thanks! That worked. I’m not super tech savy. I appreciate the help.

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