Missing Scout in ScoutBOOK

a Scout transfer from another council and he showed up, but someone add him before my council finished adding him to my unit. I was removing the membership that was added and changing the patrol that he was assigned to in the troop. The next day when I was checking he was gone, but he showed up in IA and on the recharter. How can I get him back into ScoutBOOK?
his name is (removed by moderator)
Membership # 140634522
SB # 1965807
Tidewater Council Troop 24



This Scout is in the Griffin patrol in your Troop in Scoutbook.

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