Missing Scout info on Roster

Scoutbook Using Scoutbook & Scoutbook Plus
1

I have one Scout that is missing entirely. Scout is 140446556, and parent is 135600534.

I have one Scout missing a parent. He is 140446538, and parent 137385390.

Could that be put back? Also could there be any explanation for this that we could possibly do something to prevent it in the future?

@DonovanMcNeil

2

@JamesDavis17 140446556 is not completely registered - Key 3 can look at official roster at my.scouting.org - first guess is application not accepted in Applications - talk to council

On 140446556 - is connected as Scout to the parent (you) in Scoutbook and My.scouting.org

3

@DonovanMcNeil did you mean to put the same scout ID twice? Is the one where you said contact council meant for the one that is missing entirely from the roster?

4

No sorry - must have been saved in Paste - 140446538 is connected to you as parent - yes the first one (140446556) looks like an application unit did not finish completion of

5

Interesting on my son. When I look at his profile there is no parent listed on Scoutbook Plus. I refreshed the page, so do I just need to wait longer for it to appear there or contact the council office?

I can contact the council about the missing Scout form the roster.

6

@JamesDavis17 if you go to scoutbook.scouting.org do you see the parent connection? or on SB+ try a SHIFT + Refresh Page

7

No parents assigned in Scoutbook. Scoutbook Plus doesn’t list the parent guardian like it does with my other son.

8

@JamesDavis17 will you are assigned - I can setup a screenshare to take a look if you want

9

I believe you. Since I have privileges on the district level I have three drop down options in Scoutbook Plus. I can select either of my two sons or I can select the district role. I just don’t see him when I refresh Scoutbook plus or look in Scoutbook. Since I am a pack admin I can see his record because of that connection. I will see if it resolves itself on my end. Thank you very much for your help!

10

Unless something has changed in the last 24 hours, it’s unlikely to resolve itself. Don’t wait more than a day or two.

11

Roger that. I can manually add if I need to. Thanks.

12

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