New Adult Leader Missing from Scoutbook Roster

Scoutbook Using Scoutbook & Scoutbook Plus
1

Hello-

I’ve been waiting over a week to see if Scoutbook would resolve itself regarding a new Adult Leader who is missing from our Pack’s roster. Our leadership team has not received any emails indicating an issue with their background check.

A few days after their application was accepted, I briefly saw them appear on our roster and attempted to add them to a Den. However, I immediately received an error message, and shortly thereafter they disappeared from the roster entirely.

Could you please advise on the best way to resolve this issue?

2

@BradleyRawls - are they on the roster at my.scouting.org ? That is the official roster location.

3

The CBC sometimes take some time

4

They do not appear on the official roster.

5

@BradleyRawls- that would always be the first place to check. So it is most likely CBC if this was a paper application. No bug on this one.

6

The leader will not appear on the Scoutbook Plus roster until 24 hours after they appear on the official roster at my.scouting.org.

Criminal Background Checks must now be returned before a leader can be added to the official roster. I have seen CBCs take a few weeks. It all depends on the backlog and if the CBC returns with anything that requires Council staff to investigate. For example a previous DUI/DWI will trigger a Council review.

7

Thank you all for the replies. My Council was able to fix the error.

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